Courses Infomation

Integrity Training – Professionalism in the Office

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Description

The Professionalism in the Office course is a self-grooming course for corporate employees. The course covers the basic concepts of developing and maintaining professional image at workplace. The course also helps the candidates to enhance their communication and interpersonal skills that ultimately help them to build contacts, relationships and networks. These relationship building and networking is very necessary for consistent career growth of any individual.

This entry level course of personal development is an essential course for inexperienced employees to develop their personalities and establish themselves as thorough professionals. The course enables the candidates to grow in their careers by developing important personality traits such as professional image, effective communications and strong interpersonal relationships.

Course Curriculum

Course Introduction

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Course Introduction (0:42)
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Instructor Introduction (0:46)

Lesson 01 – Positioning Yourself as a Professional

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Lesson 01 – Positioning Yourself as a Professional (0:12)
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Topic A: Attitude in the Workplace (0:19)
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What is Attitude? (0:39)
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Administrative Assistant’s Responsibility (1:46)
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Professional Behaviors (3:35)
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Task Oriented Behaviors (2:16)
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Your Attitude and Your Job (1:38)
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Topic B: Professionalism (0:08)
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What is a Professional? (0:14)
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What is a Professional? (Cont.) (0:49)
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How to Project Professionalism in the Workplace (1:35)
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Topic C: Making Changes through Personal Accountability (0:27)
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What is Accountability? (0:14)
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Developing an “Entrepreneur” Attitude (2:05)
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Practicing Personal Accountability (1:12)
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Create a Plan for Making Changes (0:28)
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Taking Action (1:40)
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Lesson 01 Review (0:43)
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Review Questions

Lesson 02 – Enhancing Your Professional Image

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Enhancing Your Professional Image (0:14)
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Topic A: Your Image as a Whole (0:13)
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Assessing Your Image (0:41)
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The Benefits of a Professional Image (0:28)
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Authenticity (1:44)
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Updating Your Office Skills (2:08)
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Topic B: Becoming More Marketable (0:14)
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Personal Appearance (0:44)
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How to Sabotage Your Image (1:14)
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How to Project a Professional Image (0:28)
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A Professional Workspace Presentation (0:38)
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Topic C: Communicating and Image (0:15)
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Communicating in Person (1:14)
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Non-Verbal Communication or Body Language (1:05)
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Non-Verbal Communication or Body Language (Cont.) (0:35)
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Building Credibility (1:53)
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Remaining Politically Correct (2:31)
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Lesson 02 Review (0:33)
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Review Questions

Lesson 03 – Expanding Your Skills

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Expanding Your Skills (0:19)
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Enhancing Your Role (0:43)
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Topic A: Time Management (0:28)
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Tips for Meeting with Your Manager (1:29)
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Prioritizing Work Overload (1:10)
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Prioritizing Your Tasks (0:36)
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Time -Management Tips (1:35)
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Setting Priorities (1:41)
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Group Tasks for Greater Efficiency (2:14)
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Identify Your Stressors (0:49)
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Turn Your Telephone into a Time -Management Tool (1:30)
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Long -Range Planning (2:00)
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Topic B: Project Management Techniques (0:14)
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Using Project -Management Techniques (0:46)
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Planning Steps (1:11)
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Staying Organized (0:26)
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Topic C: Making Decisions (0:10)
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Decision Making in Six Easy Steps (1:10)
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1. Gather Information (0:35)
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2. Identify Options (0:31)
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3. Test Each Option Against the Situation (0:27)
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4. Make a Decision, Inform Others, and Note Who is Responsible (0:30)
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5. Take Action on Your Decision (0:09)
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6. Build Feedback Vehicles to Assess the Effectiveness (0:17)
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Rate Your Decision Making Skills (1:17)
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Lesson 03 Review (0:43)
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Review Questions

Lesson 04 – Communicating for Results

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Communicating for Results (0:21)
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Topic A: Keys to Effective Communication (0:38)
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Keys to Effective Communication (0:11)
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How Well Do You Listen? (1:08)
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How Well Do You Listen? (Cont.) (2:02)
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Active Listening (1:08)
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Reflecting Feelings (0:58)
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Check Interpretation (0:52)
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Show Comprehension (0:25)
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Paraphrasing (0:48)
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Requesting More Information (1:05)
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Summarizing and Responding (0:19)
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Listening and Responding (1:43)
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Writing Clearly (3:15)
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Professional Communication Skills (1:07)
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Use “You” and “I” Messages (2:29)
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Writing in Confidence (1:12)
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Writing Emails (2:55)
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Common Business Writing Errors (1:46)
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Conveying Bad News Tactfully (1:13)
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Topic B: Presentations (0:20)
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Effective Presentation Skills (0:23)
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1. Give a Few Introductory Remarks (0:31)
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2. Develop a Clear Preview Sentence of Your Main Points (0:26)
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3. Deliver the Body of the Presentation (0:28)
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4. Review the Main Points (0:17)
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5. Conclude the Presentation (0:16)
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Using Laptops and LCD Panels Effectively (1:23)
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Tips for Using Laptops or LCDs (1:30)
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Techniques for Videoconferencing (1:26)
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Techniques for Videoconferencing (Cont.) (0:40)
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More on Techniques for Videoconferencing (1:35)
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Topic C: Meetings (0:17)
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Planning for Meetings (2:01)
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Ten Key Statements for Effective Facilitation (1:46)
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When Your Manager Travels to a Meeting (0:36)
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Before the Trip or Meeting (1:03)
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After the Trip or Meeting (0:47)
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Lesson 04 Review (0:38)
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Review Questions

Lesson 05 – Building Relationships and Networks

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Building Relationships and Networks (0:27)
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Topic A: Work and Your Personality (0:15)
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Interpersonal Skills (0:46)
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Understanding Your Personality (0:18)
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Assertiveness (0:36)
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How to Be More Assertive (1:21)
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Receptiveness (0:46)
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How to Be Receptive (0:43)
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Topic B: Networking (0:22)
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Building a Network (0:35)
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Two Types of Network Approaches (0:41)
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Why Do You Need a Network? (0:59)
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Making a Good First Impression When Networking (2:04)
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How to Build a Network and Keep it Alive (2:37)
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Topic C: Roles in the Office (0:18)
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Common Sources of Conflict (1:32)
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Benefits to Resolving Conflict (1:45)
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6 Easy Steps to Conflict Resolution (3:00)
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The Manager’s Role (2:35)
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What Makes a Good Manager? (2:14)
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Tips for Establishing a Good Rapport with Your Manager (2:44)
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Tips for Establishing a Good Rapport (Cont.) (0:33)
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Limiting Interruptions (1:02)
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Learning to Ask for Help (0:56)
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Lesson 05 Review (0:54)
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Review Questions
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Course Closure (0:21)

Business online course

Information about business:

Business is the activity of making one’s living or making money by producing or buying and selling products (such as goods and services).
[need quotation to verify] Simply put, it is “any activity or enterprise entered into for profit.
It does not mean it is a company, a corporation, partnership, or have any such formal organization, but it can range from a street peddler to General Motors.”

Having a business name does not separate the business entity from the owner, which means that the owner of the business is responsible and liable for debts incurred by the business.
If the business acquires debts, the creditors can go after the owner’s personal possessions.
A business structure does not allow for corporate tax rates. The proprietor is personally taxed on all income from the business.

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