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Teaches the Art of Negotiation by MasterClass – Chris Voss

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LESSON PLAN DESCRIPTION

2. Strategic Empathy

Chris Voss, a former chief FBI negotiator for international kidnappings, is your new instructor. While many people think of negotiation as a war, Chris views it as a collaborative process built on empathy.

Mirroring 2.

One of the simplest yet most powerful strategies in every negotiator’s toolkit is mirroring. Chris gives an example of how you may obtain crucial information during a negotiation and reassure your counterpart by using simple repetition.

Labeling 3.

Find out how to utilize labels—verbal observations of feelings—to promote good emotions during a negotiation or to negate negative ones in order to reach a better agreement.

4. Mirroring and labeling exercise

How can a discussion about escape room games result in profound understandings of a person’s character? Chris gives an example of how employing the bargaining strategies of labeling and mirroring.

5. Delivery Mastery

During a negotiation, your body language is just as crucial as the words you use. Chris discusses the advantages of tone and inflection in online communication and offers his best advice.

6. Case Study: Robbery at the Chase Manhattan Bank

Three workers were taken hostage at a Chase Manhattan Bank in Brooklyn in 1993 by two guys. Chris reveals the audio recordings of his phone talks with the kidnappers for the first time, allowing you to hear his methods in action.

7. Vocabulary & Body Language

In a negotiation, how individuals act and what they say might be far more telling than what they say. This lesson is about seeing past the obvious and discerning fact from fiction.

8. Giving the Appearance of Control

Which party in a negotiation has greater power: the one speaking or the one listening? Chris reveals the method for winning a negotiation and demonstrates how to change the balance of power in your favor.

9. Teenager mock negotiation

Chris portrays a father whose teenage daughter wants to spend the weekend at his parents’ vacation house with her boyfriend, but the father doesn’t trust the guy. Chris uses several tactics to win his “daughter” over.

10. The Audit of Accusations

When a negotiation begins, there are frequently a lot of emotions present. Chris tells you how to recognize these emotions and transform negatives into positives by using an accusations audit.

The Importance of “No”

The majority of individuals believe that “yes” is the most crucial word in a negotiation. In actuality, the reverse is true. Chris explains why the word “no” can just be the key to achieving your goals.

Comparative Mock Negotiation 12

Opposing points of view are the most difficult in negotiations to compromise. Chris demonstrates how to deal with divergent viewpoints without alienating the opposing side.

13. Reality Distortion

Depending on how you present your position, a negotiation may go well or poorly. Chris demonstrates the subtle art of perspective and shows you how to identify a counterpart’s primary emotional motivators in order to provide a convincing argument.

14. Negotiating

Hard negotiation doesn’t need entail using force. Chris teaches you the art of negotiating with finesse, tact, and diplomacy.

15. Salary Mock Negotiation

Chris gives an example of how to successfully bargain for a wage raise. Learn his reasoning for steering the topic away from money.

Black Swans, a 16.

Black swans are unexpected, potentially decisive facts that you are unaware of before a discussion. Chris takes you through a case from the FBI where a breakthrough was made after spotting a black swan.

17. “60 Seconds or She Dies” mock negotiation

A female hostage is being held prisoner inside a bank by an armed bank robber. In “60 seconds or she dies,” he demands an automobile. Watch as Chris negotiates in this tight, high-stakes situation where one mistake might have fatal consequences.

18. The Negotiation Power

Chris has very personal reasons for wanting to teach negotiation. Learn why Chris thinks that negotiating is a potent instrument that can change your life.

Salepage : Teaches the Art of Negotiation by MasterClass – Chris Voss