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Chris Ward – Managing IT Services with ITIL®: Executive Briefing
Chris Ward – Managing IT Services with ITIL®: Executive Briefing
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Description
Tech executives must have a fundamental grasp of the equipment and software that their teams utilize to create solutions. This course, Managing IT Services with ITIL®, will teach you the fundamentals of how to leverage technology to support the provision of high-quality services to your clients. You will first discover the fundamentals of the ITIL® framework. Following that, you will learn how the IT Service Lifecycle may guide you toward successfully delivering IT-based services. Last but not least, you’ll look at how to use this ITSM framework to support the creation of the proper roles in technology services. After completing this course, you will be equipped with the skills and knowledge necessary to increase the productivity and relevance of your business using the ITIL® framework for IT service management.
Scott Ward
Who the author is
Chris is a radio and TV personality, a fan of IT and project management, a trainer, a world traveler, a preacher, and a working person.
Salepage : Chris Ward – Managing IT Services with ITIL®: Executive Briefing
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